Privacy Policy
April 21, 2026
Introduction
Heddle ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our platform.
This policy applies to all visitors of our website and to merchants who use Heddle to run their business.
Information We Collect
Information You Provide
- Contact information (name, email address, phone number, business name) submitted through our contact form or during signup
- Communication records when you correspond with us via email, chat, or other channels
- Business details shared during onboarding and platform use — products, pricing, customers, orders
Information Collected Automatically
- Analytics: We may use PostHog and similar tools to understand how visitors interact with our website — pages visited, session duration, referring sources, and approximate geographic location.
- Technical data: IP address, browser type, operating system, and device information collected through standard server logs.
How We Use Your Information
- To operate the Heddle platform and deliver the services you request
- To respond to your inquiries and support questions
- To send relevant communications about Heddle, only when you've expressed interest
- To analyze website usage and improve our platform
- To detect and prevent fraud or abuse
Cookies and Tracking
Our website uses the following types of cookies:
- Essential cookies: Required for basic functionality such as theme and language preferences. These cannot be disabled.
- Analytics cookies: Used to collect usage data. These are set only after you provide consent through our cookie banner.
You can manage your cookie preferences at any time through your browser settings. Disabling analytics cookies will not affect your ability to use our website.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers: Third parties who assist us in operating the Heddle platform and our website, only to the extent necessary.
- Analytics providers: Website usage data is processed by these services as described above.
We may also disclose your information if required by law or to protect our legal rights.
Data Retention
- Account information: Retained for as long as your account is active, or until you request deletion.
- Analytics data: Retained according to default retention policies.
- Business records: Retained for the duration of your use of Heddle plus a period required by applicable law.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for analytics tracking at any time
- Export your business data from Heddle at any time
To exercise any of these rights, contact us at hello@heddleapp.com. We will respond within 30 days.
Security
We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our website or the Heddle platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Heddle
Trinidad and Tobago
hello@heddleapp.com